End User Licence Agreement (EULA)

1. Licence

Subject to this EULA and Subscription Terms, you receive a limited, non-exclusive, non-transferable, non-sublicensable licence for one (1) licensed Windows host. Authorised staff and devices on the same trusted LAN may use interfaces served by that host for the same business. This does not create another host licence.

2. Professional use and trial

The licence is Greece-only B2B. The 30-day trial needs no name, email, account, or card but uses technical identifiers/IP. Continued use needs an active subscription under the Subscription Terms.

3. Activation and cloud features

Internet is required for activation, periodic licence validation, billing, verification/recovery email, optional Customer Menu publishing, updates, and support reports. Core operational storage is local, but those categories are not exclusively local.

4. Restrictions

• Do not copy, resell, rent, assign, sublicense, or provide the software as a third-party service.
• Do not use one licence on a second Windows host.
• Do not bypass licensing, security, trial, or technical controls.
• Do not reverse engineer/decompile except where mandatory law permits.
• Do not remove proprietary notices.

5. Ownership and merchant content

POSPal is licensed, not sold. Software/documentation rights remain with the licensor. Merchants retain their menu and operational content and grant only the licence needed for their selected cloud feature.

6. Updates

The packaged app checks for and may automatically download/apply updates, including restart under app mechanisms. Updates are part of the Software. Keep workable backups and do not interrupt an update.

7. Data and merchant responsibilities

The merchant decides what to enter, ensures a lawful basis and notices, minimises personal data, secures the Windows host/LAN/accounts/PIN, and keeps backups. Do not put sensitive data in public menus or public reports. The Privacy Notice and DPA apply.

8. Support and availability

Support has no SLA or guaranteed response time. Software/cloud features are provided “as is” and “as available”, subject to non-excludable warranties. Uninterrupted/error-free operation or compatibility with every printer, network, or third party is not guaranteed.

9. Liability

To the maximum lawful extent, no liability applies for indirect/consequential loss, lost profit, or data loss, and aggregate liability is capped at subscription fees paid in the prior 12 months. The cap does not apply where prohibited, including fraud, gross negligence, death/personal injury, or non-excludable liability.

10. Suspension and termination

The licence may be suspended/terminated for non-payment, material breach, unlawful use, or security risk, with reasonable notice/cure where appropriate. Licensed use stops on termination. Ownership, liability, data, and dispute terms survive.

11. Law and entire set

Greek law and courts at the licensor's seat apply unless mandatory law says otherwise. The EULA, Subscription Terms, Privacy Notice, and DPA form the relevant contract set. Invalid provisions do not affect the rest.

Public QR menus and content reports

You are responsible for the menu content and associated public images or other assets you ask POSPal to host and publish. You must not publish unlawful content or attempt to bypass a restriction, including by republishing, renaming or recreating a restricted menu.

Anyone may report suspected unlawful public QR-menu content using the reporting link on the menu or by emailing [email protected]. Our reporting page explains the information to provide and is available in Greek and English. Reports are reviewed by a person; receiving a report does not automatically remove content. Where reasonably necessary and proportionate to address unlawful content, a breach of this section or a binding authority order, POSPal may remove or disable access to public menu content and associated images or assets, or restrict public-menu publication. Technical controls enforce the restriction; they do not make the moderation decision.

Where required by law, we give the affected merchant a clear explanation of the restriction, its grounds and available remedies no later than when it takes effect, subject to applicable legal exceptions. You may request human review by replying to the notice or emailing [email protected]. We may lift a restriction after reviewing a correction or finding that the restriction was mistaken. Statutory rights and remedies remain unaffected. We inform users of significant changes to these procedures.

A restriction on public QR-menu content does not, by itself, suspend lawful use of the local POS, terminate the software licence or change the subscription or billing. The existing licence and subscription conditions continue to apply independently.

Acceptance records

POSPal keeps versioned acceptance records containing the relevant document identifier and revision, acceptance timestamp and action context. Where an account is verified, acceptance is linked to that account; anonymous trial acceptance is linked to a technical host identifier. Previous 1.0 records remain historical evidence and do not establish acceptance of this revision. Publication or continued use alone does not establish such acceptance.