B2B Subscription Terms

1. Customers and territory

These terms apply only to businesses and professionals in Greece acquiring POSPal for commercial/professional use. The customer acts in its trade and supplies accurate invoicing information. Subscriptions are invoiced only to the business or professional using its business billing details. Consumers and persons outside Greece must not purchase unless corresponding terms are expressly offered.

2. Trial

The trial lasts 30 days without entering a name, email, account, or payment card. Technical identifiers and IP are processed to operate and protect the trial as described in the Privacy Notice. An active subscription is required afterwards.

3. Price, VAT, renewal

The subscription is €23.90 per month. This is the total amount currently charged. POSPal currently operates under the Greek small-business VAT exemption regime, so VAT is not added to the subscription fee. Stripe charges it and it renews automatically monthly until cancellation. This price is retained while the same subscription remains continuously active. After cancellation, expiry, or a new purchase, the then-current price may apply. If the legally applicable tax treatment changes, any required tax or pricing change will be communicated appropriately before it affects future charges. A change required by other mandatory law may be applied with the required notice. Final price, tax, and currency appear before payment; if inconsistent, do not buy and contact [email protected].

4. Payments and fiscal documents

Payments are processed through Stripe. Payment confirmations may be provided through Stripe and are not necessarily the statutory Greek fiscal document. Required fiscal documents and accounting obligations are handled separately by the POSPal business. The POSPal application does not automate fiscal-document issuance or transmission to myDATA. The customer is responsible for accurate billing information.

5. Cancellation

Cancel at any time through available billing management or support. Cancellation stops the next renewal; access continues to the end of the paid period unless agreed or mandatory law requires otherwise.

6. Failed payment and suspension

Stripe may retry and notify after failure. POSPal may immediately restrict or suspend cloud/licensed use when Stripe reports failure and notify the customer through available contact details. Access may be restored after successful payment. Lawful accrued amounts remain due.

7. Refunds and corrections

There is no general refund right for a partly used B2B period. This does not restrict mandatory-law remedies, duplicate/incorrect-charge corrections, or remedies for a material provider-caused failure.

8. Support and changes

Reasonable support is available at [email protected] without SLA, guaranteed response time, or uninterrupted availability. Terms may change for future periods with the direct prior notice and evidence of acceptance required by the contract and law. We do not rely on silence or continued use alone as proof of acceptance of a material change. The Section 3 price commitment continues for an uninterrupted subscription.

9. Termination and law

The provider may terminate for material breach, unlawful use, security abuse, or non-payment, allowing reasonable cure where appropriate. Greek law and courts at the provider's seat apply unless mandatory law says otherwise. These Terms, EULA, Privacy Notice, and DPA form the contract set.

Public QR menus and content reports

You are responsible for the menu content and associated public images or other assets you ask POSPal to host and publish. You must not publish unlawful content or attempt to bypass a restriction, including by republishing, renaming or recreating a restricted menu.

Anyone may report suspected unlawful public QR-menu content using the reporting link on the menu or by emailing [email protected]. Our reporting page explains the information to provide and is available in Greek and English. Reports are reviewed by a person; receiving a report does not automatically remove content. Where reasonably necessary and proportionate to address unlawful content, a breach of this section or a binding authority order, POSPal may remove or disable access to public menu content and associated images or assets, or restrict public-menu publication. Technical controls enforce the restriction; they do not make the moderation decision.

Where required by law, we give the affected merchant a clear explanation of the restriction, its grounds and available remedies no later than when it takes effect, subject to applicable legal exceptions. You may request human review by replying to the notice or emailing [email protected]. We may lift a restriction after reviewing a correction or finding that the restriction was mistaken. Statutory rights and remedies remain unaffected. We inform users of significant changes to these procedures.

A restriction on public QR-menu content does not, by itself, suspend lawful use of the local POS, terminate the software licence or change the subscription or billing. The existing licence and subscription conditions continue to apply independently.

Acceptance records

POSPal keeps versioned acceptance records containing the relevant document identifier and revision, acceptance timestamp and action context. Where an account is verified, acceptance is linked to that account; anonymous trial acceptance is linked to a technical host identifier. Previous 1.0 records remain historical evidence and do not establish acceptance of this revision. Publication or continued use alone does not establish such acceptance.